QUICK ANSWERS
My confirmation email never arrived.
Check your spam and junk folders first, then give it a few minutes before trying sign-up again.
If the address is already registered, head to Sign in and use "password reset" rather than creating a new account.
Where do I find my licenses and downloads?
Everything lands in your account right after purchase. Open Account and switch to the Downloads tab.
Do trial licenses show up in the same account?
Yes, trials and paid licenses are both tied to your account email. Sign in with the same address to see them together.
How fast does support reply?
Usually within 2 business days. To speed things up, include your OS version, DAW and version, plugin name, and clear steps to reproduce the issue.
I'm still stuck. What should I include in my support message?
Send your order email, product name, host DAW, OS, and a short description of what went wrong. Pasting the exact error text makes a big difference.